Frequently Asked Questions
Everything you need to know about your GAOMON experience.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, and you will receive a tracking number via email once your package departs our warehouse.
Does GAOMON offer a warranty on electronic products?
Yes, all GAOMON products come with a 1-year limited warranty that covers manufacturing defects. If you experience any hardware issues, please contact our support team with your order number for assistance.
What is your return policy for open-box items?
We offer a 30-day return policy. Items must be returned in their original packaging with all included accessories. Please note that a restocking fee may apply if the item shows signs of heavy use or missing components.
Are your drawing tablets compatible with macOS and Windows?
Absolutely. GAOMON devices are designed to be cross-platform and are compatible with Windows 7 or later, macOS 10.12 or later, and many models also support Android and Linux systems.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secured through our PCI-compliant payment gateway.
How can I download the latest drivers for my device?
You can always find the most up-to-date drivers, manuals, and firmware updates on our official website's 'Download' section. We recommend uninstalling old tablet drivers before installing new ones to ensure stability.